Privacy Policy

1. Introduction

Seamview, a service provided by Dupless Inc. ("Seamview," "we," "us," or "our"), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our services.

This Privacy Policy applies to all users of our services worldwide, including users in the European Economic Area (EEA), United Kingdom (UK), Switzerland, California, and other jurisdictions with specific privacy requirements. We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable privacy laws.

By accessing or using Seamview, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Data Controller Information

For the purposes of the GDPR and other applicable data protection laws, the data controller is:

For EU/EEA residents, we have appointed a Data Protection Officer (DPO) who can be contacted directly at dpo@dupless.com for any questions or concerns regarding your personal data.

3. Information We Collect

3.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account or register for our services
• Complete your user profile
• Subscribe to our newsletters or marketing communications
• Request a demo or contact our sales team
• Submit support requests or communicate with us
• Participate in surveys, promotions, or other activities
• Upload documents, data, or other content to our platform

This information may include:

• Identity Data: Name, username, title, company name
• Contact Data: Email address, phone number, mailing address
• Professional Data: Job title, department, professional qualifications
• Account Data: Username, password, account preferences
• Financial Data: Payment card details, billing address, transaction history
• Content Data: Documents, communications, and other content you upload

3.2 Information Collected Automatically

When you access our services, we automatically collect:

• Device Information: Device type, operating system, browser type, screen resolution
• Usage Data: Pages visited, features used, time spent, clickstream data
• Log Data: IP address, access times, referring URLs, error logs
• Location Data: General location based on IP address (city/country level)
• Cookie Data: Information collected through cookies and similar technologies

3.3 Information from Third Parties

We may receive information about you from:

• Business Partners: Companies you authorize to share data with us
• Service Providers: Analytics providers, payment processors, identity verification services
• Public Sources: Publicly available information from business registries, professional networks
• Your Employer: If your employer provides Seamview access, they may provide your information

3.4 Sensitive Personal Data

We do not intentionally collect sensitive personal data (also known as "special category data" under GDPR), including data revealing racial or ethnic origin, political opinions, religious beliefs, genetic data, biometric data, health data, or data concerning sexual orientation. If you inadvertently provide such information, please contact us immediately.

4. How We Use Your Information

We use the information we collect for the following purposes:

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area, United Kingdom, and Switzerland, we process personal data only when we have a valid legal basis:

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Customer support and communication tools
• Analytics and monitoring services
• Security and fraud prevention services
• Marketing and advertising partners

These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

6.2 Business Partners

With your consent, we may share information with integration partners and other companies whose services complement ours.

6.3 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal process or government requests
• Enforce our terms of service and other agreements
• Protect our rights, privacy, safety, or property
• Respond to emergency situations

6.4 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or uses of your personal information.

6.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, analytics, or other purposes.

7. International Data Transfers

Seamview operates globally and may transfer your personal data to countries outside your country of residence, including to the United States and other countries where we or our service providers operate.

7.1 Transfers from the EEA/UK/Switzerland

When we transfer personal data from the European Economic Area, United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we use appropriate safeguards:

• Standard Contractual Clauses (SCCs): EU Commission-approved contractual terms that require recipients to protect your data
• Binding Corporate Rules: Internal policies approved by data protection authorities for intra-group transfers
• Adequacy Decisions: Transfers to countries recognized by the EU as providing adequate protection
• Your Consent: In limited circumstances, with your explicit consent

You may request a copy of the safeguards we use by contacting us at privacy@dupless.com.

7.2 Data Processing Agreements

We enter into data processing agreements with all third parties who process personal data on our behalf, ensuring they provide adequate protection and comply with applicable laws.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

When personal data is no longer required, we will securely delete or anonymize it. In some cases, we may anonymize your data for research or statistical purposes, in which case we may use this information indefinitely.

9. Security Measures

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your browser and our servers uses TLS 1.3 encryption. Data at rest is encrypted using AES-256
• Access Controls: Role-based access controls, multi-factor authentication, and least-privilege principles
• Infrastructure Security: SOC 2 Type II certified data centers, regular security audits, and penetration testing
• Monitoring: 24/7 security monitoring, intrusion detection systems, and automated threat response
• Employee Training: Regular security awareness training for all personnel
• Incident Response: Documented procedures for identifying, responding to, and reporting security incidents

While we implement industry-leading security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to protecting your data to the best of our abilities.

10. Your Rights Under GDPR

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation:

To exercise these rights, please contact us at privacy@dupless.com or dpo@dupless.com. We will respond to your request within 30 days (or 60 days for complex requests). We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with your local data protection authority. A list of EU data protection authorities can be found at: https://edpb.europa.eu/about-edpb/board/members_en

11. Your Rights Under CCPA/CPRA

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

11.1 Right to Know

You have the right to request that we disclose:

• The categories of personal information we have collected about you
• The categories of sources from which we collected your personal information
• The business or commercial purpose for collecting or selling your personal information
• The categories of third parties with whom we share your personal information
• The specific pieces of personal information we have collected about you

11.2 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

11.3 Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

11.4 Right to Opt-Out of Sale/Sharing

We do not sell your personal information in the traditional sense. However, certain sharing of data with advertising partners may constitute a "sale" or "sharing" under CCPA/CPRA. You may opt out of this by clicking "Do Not Sell or Share My Personal Information" on our website.

11.5 Right to Limit Use of Sensitive Personal Information

If we collect sensitive personal information, you have the right to limit our use of it to certain purposes.

11.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge different prices, or provide a different level of service because you exercised your privacy rights.

11.7 Submitting CCPA Requests

To exercise your CCPA rights, you may submit a request by:

• Emailing us at privacy@dupless.com with the subject line "CCPA Request"
• Using the "Privacy Rights" form on our website
• Calling our privacy hotline

You may designate an authorized agent to make a request on your behalf. We may require verification of both your identity and the agent's authority.

11.8 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, IP address)
• Commercial information (transaction history, products purchased)
• Internet/electronic network activity (browsing history, interactions with our service)
• Geolocation data (general location based on IP)
• Professional/employment information (job title, employer)
• Inferences drawn from the above

12. Children's Privacy

Seamview is not intended for use by individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at privacy@dupless.com. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

You can control cookies through your browser settings and other tools. However, disabling certain cookies may limit your ability to use some features of our services.

14. Third-Party Links and Services

Our services may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

We are not responsible for the privacy practices or content of third-party services. Any information you provide to third parties is governed by their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email or through a prominent notice on our website
• Where required by law, obtain your consent to the changes

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days. For formal data subject access requests, we may require verification of your identity before processing your request.